Frequently Asked Questions

Even though the OK Loans service aims to make the loan application procedure as simple as possible, you might have some questions. We provide you with the solutions to the most typical questions.

Receiving Loans Online

How can I apply for a loan?

You can get a loan if:

  • — A Filipino citizen, 21-70 years old and has a valid Government ID
  • — Your mobile phone number is not blocked
  • — You have registered on the website

You can avail our Installment loan once you have already paid your first loan in full. Only repeat borrowers can avail our installment loan.

Despite the fact that the loan has been granted, the funds are missing from the account. Why?

We will send the requested amount immediately after confirmation of the contract. From there, it depends on your bank. Normally, the transfer takes place within a period of up to 2 days. Or less than 24 hours if you will use Cebuana Cash Pick-up or a G-cash account.

What should you do if communications from OK Loans don't arrive?

Try restarting your phone. If you still do not receive messages, check your memory. If it is not enough, clear the space by deleting some unnecessary text messages. Check your account balance and SMS service settings. After performing these actions, request on the website to repeat the sending of the SMS. If you still do not receive the messages, write to [email protected] indicating the problem, your mobile number and the telephone operator.

The bank information was entered incorrectly. What might I do?

Unfortunately, in this case you will not receive the money, since the account number does not correspond to the indicated government ID data. The money sent will be returned to the OK Loans service within 2 weeks. After that, the loan will be canceled without interest or commission. You can make a new application, indicating the correct bank details. Please check carefully the personal information you enter!

Can you withdraw your application?

This can be done until the moment of signing the contract. After the signature of the same, the money is sent immediately. In this case, you can only repay the loan early with minimal interest. You can check the amount to be paid in the okloans.ph customer service line or in your personal account. If you have not yet confirmed the contract, send an email to [email protected].

How long will it take for you to receive the money after your application is approved?

We send the money to you a couple of seconds after confirming the contract. Then everything depends on your bank. It is possible to expect the reception of money during the week during the working hours from 8:00 to 16:00. In the case of approval of the application during the night, it is possible to receive the money the following morning. If the approval has occurred during the weekend, you will receive the transfer on Monday morning.

In a third company, I have a loan that is still unpaid. In this situation, will my application be accepted?

If you make payments on time, the «OK Loans» will almost certainly make a positive decision.

What if the loan has been rejected?

If you are of legal age and have always made credit payments on time, there may have been an error. Try once more to fill out and send the application. The more personal data you indicate, the greater the chance that your application will be approved.

What is the interest rate for OK Loans?

For new customers who have not previously taken a loan from OK Loans, the interest rate is 0%. For regular customers, the interest rate depends on the term and amount of the loan, but does not exceed 1.5% per day.

What requirements do I have to submit?

We only require 1 government valid ID but it will help if you can present supporting documents like payslip, COE, ITR, company ID, DTI (if self-employed or with business).

 

Only repeat borrowers can avail our Installment loan, If you’re already a repeat borrower you don’t need to present any requirements unless needed for further validation. Repeat borrowers can be automatically approved.

How much loan may I borrow?

You can borrow PHP 1,000 to PHP 30,000

Where can I send my application?

You can apply anytime and anywhere. You may apply online to our website at www.okloans.ph or our application at googleplaystore.

How much does this loan service's interest cost?

The repayment amount is available in the credit calculator before you apply.
The interest rate depends on the amount you want to borrow and the loan duration. No other charges will be applied if you pay in time.

Is it challenging to obtain a loan?

It’s nothing complicated. Simply enter the necessary data into the online application, the amount and the way you receive the money. After that there is sign the contract through the code obtained by SMS. When you do this, the «OK Loans» service will transfer the values to you immediately. By signing it, OK Loans will transfer the money to you immediately.

My request has been granted. When will I be able to get my money?

The requested quantity is sent immediately after signing the contract. The speed of receipt of money depends on your bank and is 1 to 2 days. For G-cash, Paymaya and Dragonpay transfer will not be more than 24hrs within working days.

Could you just give me one more?

The OK Loans service establishes an individual limit for each client. You have the right to get one more loan within these limits in case you do not have past due payments on previous loans.

Will the next loan limit increase?

OK Loans automatically increases the available loan immediately after the payment of the previous one. The following loan will be available immediately after the refund of the previous loan amount.

How can I find out if my application has been accepted?

You will find all the relevant information in the section of your personal account. The information will appear there after submitting the form, the robot will make the decision in an instant. If the application is approved, only the contract will be confirmed by entering the SMS code.

Loan Repayment

How can I use my bank card to pay off my debt?

On the stipulated day you have to enter the web page okloans.ph to the section of your personal account. Within the list of «Active loans» you have to choose the one you want to repay or extend. When you give the corresponding button you will be offered a list of the methods of repayment of the debt. Click on the «bank card» option and proceed to the payment. The more detailed description can be found under the section «How to return the money».

How can I pay off debt using Trustly?

It is the fastest and safest way. Enter the system from your account in the service «OK Lonas» and make the payment after a few minutes, without having to enter the data once again. Detailed information can be found under «Trustly» in the «How to pay back» block.

Is it feasible to settle the debt with cash payments?

In the web page okloans.ph print the formalized payment order automatically. With this document you can make the payment at any nearby bank. Important: transfers sometimes take about 5 days. To avoid inconvenience, send the proof of payment with the payment date to the address [email protected]. This will allow you to avoid delays.

Is it feasible to pay off the debt in advance?

You may do so at any time you deem fit. This will reduce the amount of the payment to be made.

What should I do if the bank transfer was sent but the money was not received?

Some banks make transfers within 5 business days. You have to send the scanned payment receipt to [email protected]. This will prevent delay. Also we advise to use the services of the bank on-line. In case of late arrival, write to our email or call our customer service.

Should I be concerned about OK Loans harassment if I don't make my debt payment in a timely manner?

OK Loans works in accordance with the law, which means that debt collection will be carried out only by legal methods. The company will contact the client on the phone number that he indicated in the form. If the client does not pay the debt, the company has the right to collect it in court on the basis of the loan agreement. If you cannot pay back the debt on the date indicated in the contract, please extend the loan or contact us at (02) 8888 12 34 to 56.

Meet OK Loans

What does OK Loans offer?

It is the first and only online service that is entirely automated. At any moment during the day, grant the loans. You can rest assured that the decision was reached was made objectively because the human factor was fully eliminated. Instantaneous value transfer occurs.

What time does "OK Loans" operates?

The service is available seven days a week, all day long. It functions on weekends and legal holidays. Our call center operators work the same hours.

How long does the database retain the contract?

During 5 years. If you wish you can request it in paper format, sending an email to [email protected]. It will be sent to you within two weeks.

OK Loans appreciates responsible borrowers

The more the sum, the less the rate!

OK Loans appreciates the disciplined and responsible borrowers who make their payments on schedule, so it improves the terms of their contracts. Each new loan will be more advantageous! So, if you want to save, make loan repayments on time!

We have a special relationship with responsible borrowers. If you apply for loans frequently and always return them on time, your limit is gradually increased. In the following application you will be approved a higher amount with a lower rate. We trust the responsible borrowers, so we are always willing to offer you the lowest interest rates on successive “OK Loans” applications. Take loan repayments seriously, do not lose your profit!

Some useful tips

Apply for the loan for an amount equal to your earnings a month or less, to be sure you can afford it.

Return your debts on time. Delays and delays negatively affect your credit history and increase the amount of debt through the accrual of penalties

Select the term of the loan, after which you can actually make the payment.